When setting up Concierge, you'll need to set up call forwarding with your phone system. This is something done outside of Shopmonkey. Common phone systems can be found on the table below. Find yours and check out their support link for setting up call forwarding.
| Phone System | System Type | Support Link |
|---|---|---|
| AT&T | Phone carrier | Call Forwarding — AT&T Business |
| Verizon | Phone carrier | Call Forwarding FAQs |
| T-Mobile | Phone carrier | Calling services |
| Cox Business | Phone carrier | Using Call Forwarding |
| CenturyLink | Phone carrier | Call Forwarding Feature |
| Frontier | Phone carrier | Star codes and calling features |
| RingCentral | VOIP / Business phone service | Forwarding calls to an external number |
| Ooma | VOIP / Business phone service | How to Forward Calls |
| Nextiva | VOIP / Business phone service | Call Forwarding Overview |
| Vonage | VOIP / Business phone service | Forward Calls to a Phone Number |
| GoTo (GoToConnect) | VOIP / Business phone service | Forward my calls |
| 8x8 | VOIP / Business phone service | Set Up Call Forwarding in 8x8 Admin Console |
| Spectrum Business | VOIP / Business phone service | Call Forwarding Features & Access Codes |
| Comcast Business | VOIP / Business phone service | Xfinity Call Forwarding |
💡 Don't see your phone system? No worries, you can still use Concierge. Search for your phone carrier's help documentation on call forwarding to get set up.
Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!
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