The Technician Detail report gives you a line-by-line view of everything your technicians worked on — every labor item, part, tire, fee, and time clock session, one row at a time. Where the Summary by Technician gives you a roll-up of each tech's totals, this report lets you see the individual transactions behind those numbers. Use it to audit specific jobs, verify clock-in records, check parts on specific work orders, or investigate why a technician's efficiency looks different than expected.
This report will help you gain better insight into technician performance.
Filters
Select Filters to choose which data is displayed in the Technician Detail report.
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Date Range: Displays data from within the date range selected
Invoiced: Shows results where the order was invoiced
Labor Completed: Shows results where the labor line item was completed
Time Logged, Invoiced: Show data from work orders where time was logged and the order was invoiced in the same time frame. Data will only show if a technician was assigned to the invoiced order (Assign Technicians to Labor Items)
Time Logged, Completed: Show data where time was logged and the labor line item was completed in the same time frame. Only data from labor items that are marked complete in the status column of the order (both estimates and invoices by default) will be included
Technicians: Displays data for a specific technician(s)
Order Status: Displays data from orders based on order status (estimate, invoice, or both)
Paid Status: Displays data from orders based on the paid status (paid, unpaid, partially paid)
Fully Paid Date: Displays data for associated line items and/or invoices fully paid within the date range selected
Customers: Displays data for orders associated with a specific customer(s)
Line Item Type: Displays data by type of line item (Time, Parts, Labor, Tire, Subcontract, Fee)
Activity Type: Displays data by type of time clock activity (General, Order, Service, Labor)
Activities: Displays data by activity (specific orders, services)
Understanding Each Number
Technician Detail Report Snapshot
View key information within the filters selected, including:
Service Hours: number of hours from a time clock entry dedicated to a specific service or labor line item
Tracked Hours: number of hours from time clock entries
Labor Cost
Labor Billed
Billed Hours: number of hours defined on the labor line item
Total Cost Hours
Vehicle Count
Order Efficiency: Total Billed Hours / Order Hours Tracked = Order Efficiency %
Service Efficiency: Total Billed Hours / Tracked Hours = Service Efficiency %
Total Efficiency: Total Billed Hours / Total Hours Tracked = Total Efficiency %
Understanding the Table Rows
| Row Type | What You'll See |
|---|---|
| Time | Clock-in/clock-out entries. Shows Duration, Start/End Time, Activity Type, Total (if tech has hourly rate). Hours, Rate, Price columns will be blank. |
| Labor | Labor items from orders. Shows Hours, Rate, Cost, Subtotal. Duration and Total clock columns will be blank. |
| Part | Parts from orders. Shows Price, Quantity, Cost, Subtotal. |
| Tire | Same as Part but for tires. |
| Subcontract | Outside work sent to another vendor. |
| Fee | Fees added to the order. |
The Technician Detail report is directly related to the Summary by Technician or Services by Technician reports. For instance, selecting the technician name on a row in the Summary by Technician report will take you to the Technician Detail report, using the same filters selected in the Summary by Technician Report.
In the Technician Detail report, you can validate the Summary by Technician report aggregated totals with the itemized list in the Technician Detail report. For example, if the Technician Summary report returns 50 Total Billed Hours, the Technician Detail report will list the items that make up those 50 hours and the sum of those items in the Technician Detail report should also be 50 hours.
Common Questions
Q: Why are there more rows than I expected?
A: Each row is one line item or one time clock entry — not one order. A single job can produce many rows. That's the purpose of this report: to show every individual transaction, not a summary.
Q: Why is the Duration column showing dashes (--:--:--) for some rows?
A: Those technicians are still clocked in and haven't clocked out yet. The duration can't be calculated until the session ends. Those sessions also don't count toward any totals until the tech clocks out.
Q: Why do General time entries still appear when I filter by Order Status?
A: General time entries (admin tasks, cleaning, meetings — anything not tied to a specific job) are not linked to any order, so order status filters don't apply to them. They always appear if they fall within your date range. This is intentional — you can use the Activity Type filter to hide General entries if you don't want to see them.
Q: Why does Billed Hours not match Tracked Hours?
A: They measure different things. Billed Hours is what you invoiced — the hours you entered on each labor item in the order. Tracked Hours is how long your technicians actually clocked working. A technician might clock 2 hours on a job but you bill 1.5 hours — both numbers are correct. The gap is your shop's efficiency.
Q: Why does the same labor item appear more than once?
A: If a labor item was assigned to two technicians, it appears once for each technician when you view the full report (without filtering by technician). Each technician's row represents their assignment to that item. When you filter down to one technician, you'll see it once.
Q: Why don't the efficiency numbers match Summary by Technician?
A: The two reports use slightly different definitions for the hours used in each efficiency calculation. Neither is wrong — they're calculated from different slices of the clock data. For detailed reconciliation, contact support.
Q: Why is the Total column $0 or blank for some clock entries?
A: The Total for a clock entry is Duration × the technician's hourly rate. If the technician is on flat-rate pay (not hourly), there's no rate to multiply, so the total shows $0 or blank. This is expected for flat-rate technicians.
Tips for Getting the Most Out of This Report
- Filter by Line Item Type to focus on what you need. If you're reconciling time, select "Time" only. If you're auditing parts, select "Part" only. Mixing types in one view can make the report hard to read.
- Use the Order # column to trace everything back to the source job. Click any Order # to open that order directly and verify the details.
- Compare Billed Hours to Tracked Hours to find efficiency gaps. Filter to one technician, set Activity Type to "Labor", and compare the Hours column (billed) against the Duration column on Time rows. The gap is time that was clocked but not billed.
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