Access your support ticket history directly from the Shopmonkey Support Center. Depending on your level of access, you will have visibility to see only tickets that you have submitted yourself, or all tickets submitted within your organization. Please reach out to our Support team with any questions.

Please Note: Support tickets are associated with the email address that they are submitted from. If you have multiple email addresses used in your shop, or if your users share an email login, this could impact what tickets you or your users see.

Sign In to the Shopmonkey Support Center

Access the Shopmonkey Support Center from your web browser. Select the Sign In button in the top right corner to sign in using your Shopmonkey user credentials and authenticate your email address.

If you are already signed into Shopmonkey:

Select the Sign In button. This will automatically use your Shopmonkey authentication within your browser and you'll be signed into the Support Center with that same account.

If you are not already signed into Shopmonkey:

Select the Sign In button. You will be redirected to the Shopmonkey login. Sign in using your preferred method (Shopmonkey user credentials or through Google SSO). After you sign in, you will be directed back to the Support Center.

Once you are signed in, you will see your name and profile icon displayed in the top right corner. Your name and profile icon will match your user information in Shopmonkey.

View Support Ticket History

Select your name in the top right corner. Select Requests.

View My Requests and Requests I’m CC’d on by selecting the corresponding tab. 

Please Note: If you are a shop admin, you will have access to your full organization’s tickets. You will see an additional tab for Organization to view tickets from all users in your shop.

Select the Status dropdown to filter tickets by Any, Open, Awaiting Your Reply, and Solved. Select a ticket to view the latest updates, comments, and more. You can also post a new update to the ticket that will notify the assigned Support Representative.

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• Submit Feature Requests

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