Everything your shop needs to start accepting payments confidently.

• Explore key features of Shopmonkey Payments like surcharging and instant payouts
• Payout schedules and processing fees
• Accepting card, ACH, and flexible financing payments
• Shop responsibilities and liability
• Protecting your shop and mitigating fraud risk

Have questions? Feel free to start a chat or email us (payments@shopmonkey.io), the Risk Team (risk@shopmonkey.io), or the Dispute Team (disputes@shopmonkey.io).

What Is Shopmonkey Payments?

Shopmonkey Payments is the built-in payment processing solution inside your Shopmonkey account. Unlike third-party processors, it integrates directly with your invoices, estimates, and reporting — so you can accept payments, issue receipts, and track revenue all in one place.

There are no monthly fees to accept payments. You only pay per transaction, and most payouts reach your account within two (2) business days. For shops using QuickBooks Online, Shopmonkey can automatically sync transaction data and record fees, keeping your books in order without extra work.

Payment Methods at a Glance

Check out Shopmonkey Payments: Payouts Schedule for more information on payout schedule options.

All of the payment methods above require Shopmonkey Payments to be enabled. If you haven’t yet, go to Settings > Payments to get started. Feel free to chat into support if you have any questions.

Explore Key Features

Shopmonkey Payments includes a full suite of features to help your shop get paid faster and smarter. Select any feature below to learn more:

• Online Payments: Securely send invoices via text and email and ensure you get paid even after hours
• Buy Now, Pay Over Time: Provide flexible financing to meet your customer’s demands, while increasing your ARO
• Surcharging: Protect your bottom line while earning customer trust through transparency
• Instant Payouts: Smooth your cash flow or cover unexpected expenses, even over holidays and weekends
• Accounting Integration: Integrate with over 30 accounting software automatically to reduce time and errors
• Bulk Payments: Capture payments across multiple invoices in a single transaction (making fleet payments easier)
• ACH Payments: Give your customers a more convenient alternative to check and credit card payments
• Reporting: Gain full visibility into your shop’s financial performance with robust reporting
• Card Reader Set-Up: Take cards in person along with contactless methods (e.g. Apple Pay)

Your Responsibilities as a Shop

When you accept payments through Shopmonkey Payments, you maintain the direct relationship with your customers. Shopmonkey serves as the technology platform, but the responsibility for each transaction rests with your shop.

Core Responsibilities

As a shop accepting payments, you are responsible for obtaining customer consent before charging, providing receipts for every transaction, verifying customer identity, and determining transaction eligibility.

• Shop Responsibilities when Accepting Card Payments
• Mitigate Risk and Protect your Shop

Fraud Liability

Shops are liable for all losses when stolen payment credentials are used. Shopmonkey does not insure against fraud under any circumstances. If a fraudster completes a transaction, your shop absorbs the cost.

Disputes and Chargebacks

When a dispute is filed, Shopmonkey may deduct the disputed amount from your future payouts. Maintain detailed records — signed invoices, inspection photos, and receipts — as your primary defense. Disputes may be challenged through Stripe. 

• Dispute Dos and Don’ts Webinar
• Be Prepared for Disputed Charges
• Chargebacks & Chargeback Prevention

Best Practices to Protect Your Shop

• Invoice at time of service: Capture all customer, vehicle, and service details before the job starts.
• Use Inspections: Photograph the vehicle before and after every service; document pre-existing damage.
• Collect signatures: On estimates, invoices, and receipts — use E-Signatures for time-stamped digital records.
• Post your refund policy on all invoices near the signature area.
• Match your statement descriptor to your business name to prevent unrecognized charge disputes.
• Show contact info (phone, email) on every invoice so customers reach you before filing a dispute.
• Communicate proactively: Document all delays or scope changes in Shopmonkey messages.

ACH Payments

Best for established customers. Request a government-issued ID and obtain written authorization before processing. Use extra caution with new clients making large purchases of resalable items. ACH disputes can be harder to resolve than card disputes.

Flexible Financing (BNPL)

Sunbit (US) and Affirm (Canada & US) pay your shop in full at a 6% flat fee. Never add a surcharge to BNPL transactions. Offer financing proactively — shops using Sunbit see 30%+ higher average ticket sizes.

Ready to enable Shopmonkey Payments? Go to Settings > Payments in Shopmonkey to get started. Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!