Instant Payouts are a 30 second - 30 minute deposit into your bank account.

Eligibility

Instant payouts are available to some shops based on a combination of Stripe’s and Shopmonkey’s eligibility requirements. To be considered for instant payouts, the following conditions generally must be met:

• Processing Volume: A minimum of $40,000 in processing volume is required
• Activity History: Must be a Shopmonkey customer using Shopmonkey Payments with active (consecutive) processing activity for a minimum of 120 days
• Dispute Rate: Dispute rate must not exceed 1%.
• Account Status: Account cannot be delinquent in subscription payment
• Payout Schedule: Connected accounts must not be on a manual payout schedule. The payout schedule must be set to one or two days
  • Please Note: This excludes clients on delayed funding
• Suspicious Activity: Instant Payouts maybe be temporarily paused at anytime by our Risk team if any transaction is flagged or deemed suspicious

If you meet these minimum eligibility requirements and are interested in being considered for instant payouts, please reach out to our Payments team at payments@shopmonkey.io.

Pay Out Instantly

Once you have Instant Payouts enabled in your shop, request eligible funds from the Payouts Report page.

From the Payouts Report, select Pay Out Instantly.

Review the Instant Payout amount and the associated Instant Payout Fee.

Edit the Instant Payout amount. Notice automatic changes to the associated fee. Select Pay Out.

You will see a confirmation that the Instant Payout was initiated.

💡 All transactions and associated fees with the instant payout will be reconciled and deducted from the next standard payout.

Instant payouts are processed immediately and behave differently from standard payouts.

Because the payout is advanced instantly:

• The payout report may appear blank
• Associated payments may not populate in that payout report
• The payout amount itself does not reconcile the same way as a standard payout

Instant Payouts FAQs

• There is a 1.5% fee for an instant payout with a minimum fee of $10
  • This fee is in addition to the payout amount. For example, if you request the instant payout for $1,000 you will receive a $1,000 deposit. The $15.00 fee (1.5%) will be taken out of the next scheduled payout.
• Instant Payouts take 30 seconds - 30 minutes to deposit into your bank account
• Maximum daily instant payout amount per location is $9,999
• All transactions and associated fees with the instant payout will be reconciled and deducted from the next standard payout
• A shop's instant payout available amount will always be significantly less than their total account balance to account for refunds, disputes, and chargebacks
• Only admins with appropriate shop setting permissions will be able to see and trigger and instant payouts when enabled in your shop

Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!