Cash Drawer Tracking enables you to track daily cash and check transactions digitally. Manage pay-ins and pay-outs, automatically calculate change, and give admins full visibility into drawer activity, balances, and discrepancies, all without any physical hardware integration.
Cash Drawer Tracking is available to shops using Shopmonkey Payments.
Enable Cash Tracking
To enable Cash Tracking go to Settings > Payments > Cash Tracking > Enable.
Set up additional drawers if needed and configure settings, such as requiring notes when opening/closing drawers or performing pay-ins/pay-outs.
A primary drawer is created automatically. Additional drawers (e.g., front desk) can be added as needed, and the primary drawer can be designated with the star icon in the drawer edit modal.
Configure whether notes are required for opening/closing, pay-ins, and pay-outs.
Use Cash Tracking
There will be a new Cash Tracking icon in the top-right corner of the screen, where you can view and manage the cash drawer status.
Open a Drawer
To open a drawer, select the Cash Tracking icon in the top-right, select the drawer, count the physical bills and coins, enter the starting total, and add a note. Select Open.
Please Note: Cash payments cannot be taken until the drawer is open.
Manage Cash Drawer
Process cash transactions as usual. Cash received and change returned will be automatically tracked in the open drawer.
You can elect to give change or record an overpayment credit as appropriate.
Use the top bar to record any manual additions (pay-ins) or removals (pay-outs) of cash during the day. You can use the notes as a "payout slip" for every transaction.
Close a Drawer
At the end of the day, recount all bills and coins to close the drawer.
Cash Tracking Report
Access the Cash Tracking Report to view open drawers, balanced closed drawers, and unbalanced closed drawers. Drill down to view individual transactions, user notes, and denomination breakdowns.
FAQs & Troubleshooting
When will my cash drawer be delivered?
This is a digital-only feature with no hardware component.
"My service writer can't see the expected cash total when closing."
This is expected behavior and an intentional security feature. Service writers perform a blind count by design; only admins can see expected totals.
"Cash payment is grayed out / I can't take a cash payment."
The drawer must be opened first in order to take your cash payment.
"The drawer is showing short / money appears missing."
This is likely caused by a pay-in or pay-out that wasn't recorded with a note.
"There's an incorrect cash amount on a transaction."
Only admins can edit cash transaction amounts. Service writers will need to have an admin correct the entry.
Does this sync to QuickBooks?
Cash transactions must still be reconciled manually in QuickBooks Online.
"We got a notification that the drawer is unbalanced — what do we do?"
Check the cash tracking report to review the bill count, transaction history, and any pay-ins/pay-outs for the shift to identify the discrepancy.
Is there a notification if we forget to close the drawer?
There is no push notification, but open drawers are visible in the report, including who opened them.
Still have questions? Feel free to reach out to us through the chat icon. Thanks for reading!
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