Receive push notifications from the mobile app to stay informed on customer communications and internal notes.

Enable Push Notifications

From within the mobile app, select Profile → Notification Settings. Toggle on preferred push notifications.

• Message received from customer: Push notification sent when a customer sends a new message
• Message sent by teammate: Push notification sent when another shop user sends a message to a customer
• Internal note added: Push notification sent when an internal note is added to a conversation
• Internal note @ mentions you: Push notification sent when you are @ mentioned in an internal note

Push Notification Considerations

1. Push notification settings follow the same messaging permissions selected for that user. For example, if a technician without customer-messaging access toggles on "Message received from customer", that technician won't start getting customer message pushes unless changes are made to their user permissions.
2. Push notifications and in-app notifications are separate from each other. For example, imagine a user that has internal note notifications on in both the mobile app and in-app. If the user toggles off "internal note @ mentions you" in the mobile app, this would stop the push notifications, but this will not remove the in-app internal notes notifications.